Application Support

JKT offers exceptionally strong application support which requires sustained excellence and reliability. Highly skilled and competent in designing, setting up and operating SLA based support mechanism, JKT has been providing application support services to small and big customers (including a few fortune 100 companies). The support model includes onsite, offshore and mixed mode models. The participation spans L1, L2 and L3 layers of support for large user bases cutting across many geographical regions.

At JKT, Our major area of specialization is Production Support. JKT has developed a multilayered SLA driven delivery model for Production Support. The model is categorized into three different support levels namely

• L1 – Onsite Customer Services
• L2 – Business Process Services (Could be onsite or offshore or a mix)
• L3 – Application Services

We at JKT also provide services on specialized skills like EDI / E-Commerce, AIM, APM, Webspeed apart from Standard MFG/PRO production support.