Help Desk

JKT’s exceptional ICT (Information Communication and Technology) infrastructure is a key component of its Helpdesk services. The ICT facilitates onsite and remote support through teleconferencing, videoconferencing, email, fax and the web. The Helpdesk services encompass incident, problem, release and document management as well as end-user training for users and administrators both at the technical and business levels.

JKT Help Desk Services

While pre defined SLAs enable clients to measure the performance of Helpdesk delivery, JKT strives to provide a support environment that optimally utilizes the ICT infrastructure and maximizes return on IT investment for clients.