Application Maintenance

We work with our clients to take full responsibility of ensuring application enhancements to address their need to changing business environment. We also provide bug fixing through our support services based on predefined service-level agreements (SLAs) or T&M support. With a range of these services, we facilitate long-term relationships with our clients by maximizing their business value and minimizing their total cost of maintenance and support.

We have built our reputation on highly reliable, easy to maintain applications. We recognize that maintaining ‘round-the-clock' 24x7 availability is crucial to our clients' business, for which, we offer to become an extended support arm to our client operations. We provide resolution to client queries in virtually every version of Progress including OpenEdge V10.2 by offering bug-fixing and enhancements. We also provide Technical Support to end-users of our applications. And with our rich experience in the technology, we provide Database Maintenance and Application/Product Upgrades.

We are currently supporting several Progress applications in several parts of the world from our off-shore Development Centers (ODC) in Delhi and Bangalore. We have a well established Global Delivery Model for that.

It is our constant effort to build an extensible management solution with open interfaces that enables management control over all the application components (database, application servers, clients, etc.). We also offer proactive management through Remote Database Monitoring (RDM) service. RDM, a monitoring tool for performance tuning and resource planning, builds a database of information to help the customer plan for their future resource needs.